Privacy Policy
Effective Date: 1/1/2025
Last Updated: 1/1/2025
1. Introduction
Welcome to Cwell Systems.
We respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (cwellsystems.com), request a demo, or engage with our products and services, including KC AI — our self-hosted, on-premise AI knowledge base solution.
By using our site or services, you agree to the terms described in this policy.
2. Information We Collect
We collect information in the following ways:
A. Information You Provide
When you:
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Fill out contact or demo request forms
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Communicate with our team
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Subscribe to updates or newsletters
You may provide:
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Name
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Company name
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Email address
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Phone number
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Job title or role
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Any other information you voluntarily share
B. Automatically Collected Information
When visiting our site, we may automatically collect:
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Browser type and version
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Device and operating system
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IP address
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Pages visited and time spent
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Referring URLs
This helps us analyze traffic and improve user experience. We do not sell or share this data for advertising purposes.
3. How We Use Information
We use collected data to:
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Respond to inquiries and demo requests
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Provide and improve our products and services
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Personalize communications and recommendations
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Analyze website performance and usability
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Maintain the security and functionality of our systems
4. Information Sharing
We do not sell, rent, or trade personal information.
We may share limited data only when:
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Required by law or government request
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Necessary to protect our rights, property, or safety
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Assisting in service delivery through trusted vendors (e.g., hosting, email delivery)
All vendors are bound by confidentiality and security obligations.
5. Cookies & Tracking
Our website uses essential cookies to ensure functionality and improve your experience.
We may use analytics cookies to understand visitor patterns but do not use third-party advertising or behavioral tracking cookies.
You can control cookies through your browser settings.
6. Data Retention
We retain personal data only as long as necessary for legitimate business or legal purposes.
If you wish to have your information removed, contact us at privacy@cwellsystems.com.
7. Security
We maintain technical and organizational safeguards to protect your data from unauthorized access or misuse.
For our on-premise AI clients, all deployed solutions — including KC AI — are self-contained within the client’s environment.
Cwell Systems does not have access to private data or AI knowledge bases hosted by clients.
8. International Data Transfers
Cwell Systems primarily operates within the United States.
If you access our services from another country, your information may be transferred and processed under U.S. privacy and data protection laws.
9. Your Rights
Depending on your location, you may have the right to:
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Access the data we hold about you
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Request corrections or updates
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Request deletion of your data (“Right to be Forgotten”)
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Withdraw consent to marketing communications
To exercise these rights, contact privacy@cwellsystems.com.
10. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, security, or privacy practices of those external sites.
11. Children’s Privacy
Our website and services are intended for business use and are not directed to individuals under 16 years of age.
We do not knowingly collect personal information from minors.
12. Updates to This Policy
We may update this Privacy Policy periodically. The revised version will include an updated “Last Updated” date and will be posted on this page.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, contact us:
Cwell Systems
Email: privacy@cwellsystems.com
Website: https://cwellsystems.com
14. Summary
Cwell Systems is committed to data privacy, ownership, and transparency — the same principles we apply in every on-premise AI solution we build for our clients.
Your data stays yours. Always.
