Terms of Service
Effective Date: 1/1/2025
Last Updated: 1/1/2025
1. Introduction
Welcome to Cwell Systems.
These Terms of Service (“Terms”) govern your use of our website (cwellsystems.com), products, and services — including KC AI, our on-premise, self-hosted AI knowledge base platform.
By using our website, requesting a demo, or engaging in any service provided by Cwell Systems (“we,” “our,” “us”), you agree to be bound by these Terms.
If you do not agree, please discontinue use of our site and services.
2. Services Overview
Cwell Systems provides software, consulting, and implementation services designed for private, self-hosted AI environments.
Our offerings include:
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The KC AI platform
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Custom AI and automation solutions
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Integration and deployment services
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Support and training programs
Each service engagement is governed by separate Statements of Work (SOWs) or service agreements defining scope, deliverables, and pricing.
3. Eligibility
You must be at least 18 years old and have the authority to enter into binding agreements on behalf of your organization to use our services.
4. Use of Our Website
You agree not to:
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Use the site for unlawful purposes
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Attempt to gain unauthorized access to systems, networks, or data
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Use automated tools (bots, scrapers) to harvest information
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Upload or transmit harmful code or content
We may suspend or block access to users who violate these terms.
5. Intellectual Property
All website content, designs, text, images, logos, and software are the intellectual property of Cwell Systems, LLC unless otherwise noted.
You may not copy, reproduce, modify, or distribute any content without prior written consent.
Clients who license KC AI or other software retain ownership of their data and internal materials uploaded into the system.
Cwell Systems retains ownership of the underlying software, code, and related intellectual property.
6. Software Licensing
When you deploy KC AI or other Cwell products, you are granted a non-exclusive, non-transferable license to use the software in accordance with your signed agreement or subscription.
You may not:
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Reverse engineer, decompile, or disassemble the software
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Resell, sublicense, or distribute it outside your organization
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Use it in a manner that violates data privacy laws or these Terms
All licenses are subject to termination for breach of agreement.
7. Client Data & Privacy
Cwell Systems respects client confidentiality.
All on-premise or self-hosted AI systems remain under the client’s control.
We do not access, process, or store client data hosted within those environments.
When you interact with our website or request demos, information is collected and processed under our Privacy Policy.
8. Security & Compliance
We implement reasonable administrative, technical, and physical safeguards to protect any data transmitted through our systems.
However, as all on-premise AI deployments are operated by clients within their own infrastructure, you are responsible for securing your internal environment.
Cwell Systems is not liable for security breaches, data loss, or downtime occurring within your own network or hosting environment.
9. Service Availability
We strive to maintain continuous uptime for our website and support systems.
However, we do not guarantee uninterrupted access or that our services will be free from errors or interruptions.
10. Payment & Billing
All fees, payment terms, and billing schedules are defined in your project or licensing agreement.
Invoices are due upon receipt unless otherwise specified.
Late payments may incur interest at the maximum rate permitted by law.
11. Limitation of Liability
To the maximum extent permitted by law, Cwell Systems and its affiliates are not liable for:
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Indirect, incidental, or consequential damages
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Data loss, corruption, or unauthorized access
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Business interruption or lost profits
Our total liability shall not exceed the amount paid for the specific service giving rise to the claim.
12. Indemnification
You agree to indemnify and hold harmless Cwell Systems, its employees, and affiliates from any claims, losses, damages, or expenses arising from:
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Your use or misuse of our software or website
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Violation of these Terms
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Breach of laws or regulations related to your deployment or data usage
13. Termination
We may suspend or terminate access to our website or services at any time for:
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Breach of these Terms
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Nonpayment
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Misuse of our intellectual property
Upon termination, all rights to use our software or materials cease immediately, and you must uninstall or discontinue use of our products.
14. Disclaimers
All services and software are provided “as is” and without warranties, express or implied.
Cwell Systems disclaims all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that:
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Software will operate uninterrupted or error-free
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AI-generated outputs will be accurate, complete, or appropriate for your use
Clients are responsible for validating AI outputs before use in business-critical operations.
15. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to conflict of law principles.
Any dispute arising under these Terms shall be resolved in the state or federal courts located in Walton County, Georgia.
16. Modifications
Cwell Systems reserves the right to modify or update these Terms at any time.
The latest version will always be available on this page with the “Last Updated” date revised accordingly.
17. Contact Information
If you have questions about these Terms, contact us at:
Cwell Systems, LLC
Email: legal@cwellsystems.com
Website: https://cwellsystems.com
18. Summary
Cwell Systems empowers businesses to take ownership of their data and intelligence through on-premise, self-hosted AI systems.
Our Terms exist to protect that relationship and ensure your technology — and your privacy — remain fully yours.
